Oracle Support Policy Technical support is provided for issues including problems you create that are demonstrable in the currently supported release s of an Oracle licensed program running unaltered and on a certified hardware database and operating system configuration as specified in your order or program documentation
Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle Oracle s Lifetime Support Policy also puts you in control of your upgrade strategy Our flexible support policy stages make it easier for you to plan and budget for Oracle s Oracle Lifetime Support Policy With Oracle Support you know up front and with certainty how long your Oracle products are supported The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages Premier Support Extended Support and Sustaining Support
Oracle Support Policy
Oracle Support Policy
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The Oracle Software Technical Support Policies is the primary document used to communicate Oracle s software support policies These policies include Oracle s software support terms as well as provide a description of Oracle s software technical support levels Oracle Software Technical Support Policies As the name already stipulates the Oracle Software Technical Support Policies outlines the details of the Technical Support policies support terms severity definitions and in detail what customers can expect during the 3 support stages These policies need to be reviewed in conjunction with the
Click to get started My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services For more information about Oracle NYSE ORCL visit oracle In this Document Goal Solution My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts My Oracle Support Version 3 3 1 0 0 and later Oracle Technical Support Policies Standard Response Times
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Understanding Oracle Support Policies VIDEO Doc ID 1544009 1 Last updated on MARCH 05 2024 Applies to My Oracle Support Version 6 and later Oracle Cloud Information in this document applies to any platform Purpose What to know about Oracle Support Policies Scope Details 1 OVERVIEW Unless otherwise stated these Hardware and Systems Support Policies apply to technical support for all Oracle server storage networking and point of sale product lines You and your refers to the individual or entity that has ordered technical support from Oracle or an Oracle authorized distributor
Additional details regarding Oracle s collection and use of your personal information including information about access retention rectification deletion security cross border transfers and other topics is available in the You understand and agree that the Chat Transcript will be saved for 90 days My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services For more information about Oracle NYSE ORCL visit oracle
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