Oracle Support Policy Hardware For Oracle operating system software technical support is provided for issues including problems you create that are demonstrable in the currently supported release s of the operating system running unaltered and on a certified hardware configuration as specified in your order or program documentation
The Oracle Hardware and Systems Support Policies document below is the primary document used to communicate Oracle s hardware and system support policies They include Oracle s hardware support terms and provide a description of Oracle s hardware support levels Premier Support Provides maintenance for your Oracle Sun hardware and integrated software for example firmware Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date
Oracle Support Policy Hardware
Oracle Support Policy Hardware
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Oracle Hardware And Systems Support Policies
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This section describes the changes made to the Oracle Hardware and Systems Support Policies dated February 2 2024 and reflected in the Oracle Hardware and Systems Support Policies dated June 14 2024 The section header Oracle Technical Support Levels for Systems was updated to be consistent throughout the policy Simple predictable flexible and the most comprehensive support policy available the Oracle Lifetime Support Policy helps drive your business success Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle
View My Oracle Support for guidance about supported hardware options that can assist you with your purchasing decisions and installation planning The My Oracle Support certifications page contains more detailed information about certified hardware and has information specific to each release and platform During Sustaining Support phase customers can still log Service Requests to get help resolving issues but Sustaining Support does not include 24 hour commitment and response guidelines for Severity 1 Service Requests as outlined in the Oracle Software Technical Support Policies brochure
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Simple predictable and the most comprehensive policy available our Lifetime Support Policy helps you drive your business success Purpose Click on the List of Supported Oracle Hardware pdf link located below to view a list of hardware that has had a last ship date announced but that is actively supported
Purpose This document describes how to find the Oracle Software Technical Support Policies for Oracle Database and as well as other Oracle products My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services
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Oracle Support Policy Hardware - In this Document Goal Solution My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts My Oracle Support Version 3 3 1 0 0 and later Oracle Technical Support Policies Standard Response Times