Oracle Support Policy Pdf Simple predictable flexible and the most comprehensive support policy available the Oracle Lifetime Support Policy helps drive your business success Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle Oracle s Lifetime
The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired i prior to March 16 2010 and or ii between March 16 2010 and May 31 2010 with a three year warranty For all other Oracle Exadata products Oracle s then current software technical support policies or hardware and system support Oracle Lifetime Support Policy With Oracle Support you know up front and with certainty how long your Oracle products are supported The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages Premier Support Extended Support and Sustaining Support
Oracle Support Policy Pdf
Oracle Support Policy Pdf
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Lifetime Support Policy Oracle Fusion Middleware Products PDF Lifetime Support Policy Oracle Applications PDF Lifetime Support Policy Oracle Retail Applications PDF Lifetime Support Policy Oracle Financial Service Products PDF Lifetime Support Policy Oracle and Sun System Software and Operating Systems PDF Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle Oracle s Lifetime Support Policy also puts you in control of your upgrade strategy Our flexible support policy stages make it easier for you to plan and budget for Oracle s
The current standard rule for Enterprise Manager products for Lifetime Support is 5 years of Premier Support 3 years of optional Extended Support for additional support uplift fee Indefinite Sustaining Support This policy is applicable to major release versions such as 10 2g 11g 12c 13c etc and is documented in the brochure Lifetime Oracle Lifetime Support Policy With Oracle Support you know up front and with certainty how long your Oracle products are supported The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages Premier Support Extended Support and Sustaining Support
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Technical support is provided for issues including problems you create that are demonstrable in the currently supported release s of an Oracle licensed program running unaltered and on a certified hardware database and operating system configuration as specified in your order or program documentation Oracle Software Technical Support Policies Free download as PDF File pdf Text File txt or read online for free This document outlines Oracle s Software Technical Support Policies as of January 8 2021 It covers support terms such as support fees support periods license sets service levels program updates and more It also describes the different support levels Oracle offers
Oracle Software Technical Support Policies Free download as PDF File pdf Text File txt or read online for free The document summarizes Oracle s software technical support policies effective August 2 2013 It outlines that technical support must be purchased annually in advance and applies to all properly licensed Oracle software It also requires that all licenses within a set must Oracle Applications Lifetime Support Policy PDF What is Market Driven Support for EBS 12 1 3 If you are an EBS 12 1 customer that is planning to upgrade to EBS 12 2 or move to Oracle SaaS but are not able to complete the transition prior to January 1 2022 you may use Oracle Market Driven Support MDS to bridge the support gap
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Oracle Support Policy Pdf - Oracle Database Backup Service Version N A and later Oracle Database Exadata Express Cloud Service Version N A and later Information in this document applies to any platform Purpose This document describes how to find the Oracle Software Technical Support Policies for Oracle Database and as well as other Oracle products Scope Details