What Is Oracle Premier Support Premier Support features at a glance At Oracle providing great support is as important as providing great products Oracle Premier Support provides essential software updates and new releases proactive support tools and 24 7 service to help you mitigate risk reduce cost and gain competitive advantage
Premier Support also referred to as and will be documented on your order as Software Update License Support or Oracle Communications Network Software Premier Support Extended Support if offered Sustaining Support Premier Support will be available for five years from the date a release of the Oracle program becomes generally Oracle Premier Support provides access to product updates and enhancements as well as technical assistance and support resources to help you maintain your on premises Oracle applications database and middleware products Get the most from your software investments
What Is Oracle Premier Support
What Is Oracle Premier Support
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In June 2018 Oracle announced a Continuous Innovation release model for Oracle E Business Suite 12 2 delivering ongoing applications and technology stack updates without a major upgrade We are now pleased to announce the extension of Premier Support for Oracle E Business Suite 12 2 through at least 2034 My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services For more information about Oracle NYSE ORCL visit oracle
Caption Oracle has announced that Premier Support for E Business Suite is available through at least 2033 reinforcing our commitment to our customers and product innovation A stable and predictable long term support policy enables you to maximize and expand your existing investments with time for future planning providing more than a Oracle s Lifetime Support includes three different support service offerings Premier Support is Oracle s standard support which is provided for a period of five years from the launch date of a new production release of a specific product the so called General Availability GA date Premier Support includes the right to perform
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The three different levels of Oracle support are Premier Support Offers comprehensive maintenance and software upgrades for Oracle products for five years from their general availability date including 24 7 technical support Extended Support Provides additional support for specific releases beyond the Premier Support phase typically for three more years with an added fee In essence once the Oracle program has either went past the premier or extended support period Sustaining support only allows fixes and patches on bugs and critical updates that are pre existing
My Oracle Support provides personalized proactive and collaborative support You can benefit from integrated service request SR work flows shared with Oracle Support in real time to improve system stability and resolve problems more easily ASR is a feature of Oracle Premier Support and Hardware Warranty for qualified products Assets Oracle Engineered Systems Premier Support Optimized performance at every level of the integrated stack Disruptions in IT systems availability can seriously impact your business When you choose the performance and scalability of Oracle Engineered Systems you also gain access to enhanced support for high availability and performance Oracle
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What Is Oracle Premier Support - Oracle s Lifetime Support includes three different support service offerings Premier Support is Oracle s standard support which is provided for a period of five years from the launch date of a new production release of a specific product the so called General Availability GA date Premier Support includes the right to perform