What Is Oracle Extended Support Premier Support also referred to as and will be documented on your order as Software Update License Support or Oracle Communications Network Software Premier Support Extended Support if offered Sustaining Support Premier Support will be available for five years from the date a release of the Oracle program becomes generally
Purpose This FAQ provides answers to common questions regarding support for products in the Extended Support phase of Lifetime Support Additional information is provided regarding Extended Support as well as recommended next steps to access a restricted patch for a product in Extended Support 3 x Oracle support levels Depending on the release date there are three different levels premier support extended support and sustaining support There is only one difference between premier support and extended support However this difference can have a major impact
What Is Oracle Extended Support
What Is Oracle Extended Support
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What are Oracle s levels of support Oracle splits its support model into three key headings Premier Extended and Sustaining Simple predictable flexible and the most comprehensive support policy available the Oracle Lifetime Support Policy helps drive your business success Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle
Once the Extended Support period ends all existing patches will be made available to customer as part of Sustaining Support Note when planning an upgrade it is worthwhile checking out the Lifetime Support Policy Oracle Technology Products for a current release that will provide the longest possible Premier Support timeframe My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle Cloud Infrastructure Oracle Linux Extended Support FAQ
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One of the many motivations for upgrading to Oracle Database 23c will be five years of premier support and three years of extended support This long term support is essential for many of the mission critical workloads that the Oracle Database is used to support Oracle is pleased to offer Extended Support for Oracle VM 3 The Extended Support period will become effective at the end of the Premier Support period in March 2021 and will end on June 30 2024 This new Oracle VM lifecycle phase can be reviewed in the updated Lifetime Support Policy What is in
In essence once the Oracle program has either went past the premier or extended support period Sustaining support only allows fixes and patches on bugs and critical updates that are pre existing Oracle 12c End of Life of Extended Support The Extended Support for Oracle Database Enterprise Edition and Standard Edition is offered for a period of three years after the end of Premier Support
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What Is Oracle Extended Support - What are Oracle s levels of support Oracle splits its support model into three key headings Premier Extended and Sustaining