Cisco Htom Service Description Description de service Page 1 de 5 Document v rifi N EDCS 23772109 Version 1 1 Derni re mise jour vendredi 13 janvier 2023 02 07 43 HAP INFORMATIONS PUBLIQUES DE CISCO Cisco Secure Endpoint Complete docx Description de service pour Cisco Secure Endpoint Complete Le pr sent document cette
Comptes rendus des employ s et des sous traitants de Cisco iii Former les employ s et les sous traitants de Cisco iv Stocker en lieu s r les documents le mat riel ou les renseignements fournis dans le cadre du contrat v Prot ger les documents le mat riel ou les renseignements fournis dans le cadre du contrat en transit et au Customer Handoff Process 1 When an RMA is needed the system will send a handoff email to the SR requester or Acknowledgment contact The screenshot below shows how the email will look like 2 When you click on the Complete your RMA button in the email it will take you to a review submit page on the RMA tool
Cisco Htom Service Description
Cisco Htom Service Description
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Dean Laffey High Touch Operations Manager HTOM Cisco LinkedIn
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This Cisco Focused Technical Support Service is intended to supplement a current support agreement for Cisco products and is only available where all Product s in Customer s Network are supported through a minimum of core services such as Cisco SMARTnet SP Base and Software Application Services as applicable Cisco Responsibilities Cisco s Technical Services Advantage service consist of the provision of Services described below where available which Cisco shall provide for the Customer s Network during Normal Business Hours unless stated otherwise Services provided by Cisco are remotely delivered unless otherwise noted
The Cisco High Touch Technical Support Service is a premium service It gives you priority access to a designated team of Cisco support engineers 24 hours a day seven days a week This team is exceptionally skilled at responding to the critical business needs of high profile organizations and is available only through Cisco Technical Support Operations Management TSOM TSOM is a queue based service providing monitoring and escalation support of Customers Service Requests and RMAs trending analysis reporting of reactive issues and recommendations for training and support Cisco Responsibilities Cisco will provide the following during Standard
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The Cisco High Touch Technical Support Service is a 24x7 Service that provides access to a team of network specialists who can expedite issue resolution and increase the availability of your mission critical business infrastructure These engineers assess the issue on your business define a solution that limits network disruption and assist This Service Description is applicable ONLY to the SKUs in the following table To find your SKUs refer to your ordering a Cisco High Touch Operations Manager HTOM for the management of all incidents The HTOM has knowledge of the Customer processes Cisco support organizations escalation o Cisco Service Requests Known
With Expert Care a team of Cisco advisors and engineers go beyond traditional support models to offer highly responsive and proactive service options All customers get Incident Management the baseline offering A Cisco advocate with operational expertise works on your behalf to manage cases escalations and service reporting About Us Cisco Meraki simplifies technology so the world can simply work We are seeking a High Touch Operations Manager HTOM to join a Cisco Customer Experience CX Team for our most strategic and impactful customers in support of their transformation agendas We are Cisco s Face to the Customer working in a fast paced high impact
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Cisco Htom Service Description - This Cisco Focused Technical Support Service is intended to supplement a current support agreement for Cisco products and is only available where all Product s in Customer s Network are supported through a minimum of core services such as Cisco SMARTnet SP Base and Software Application Services as applicable