What Is Oracle Sustaining Support Simple predictable flexible and the most comprehensive support policy available the Oracle Lifetime Support Policy helps drive your business success Oracle s industry leading support policy covers your entire technology environment from database to middleware to applications an industry first only from Oracle
Premier Support also referred to as and will be documented on your order as Software Update License Support or Oracle Communications Network Software Premier Support Extended Support if offered Sustaining Support Premier Support will be available for five years from the date a release of the Oracle program becomes generally During Sustaining Support phase customers can still log Service Requests to get help resolving issues but Sustaining Support does not include 24 hour commitment and response guidelines for Severity 1 Service Requests as outlined in the Oracle Software Technical Support Policies brochure
What Is Oracle Sustaining Support
What Is Oracle Sustaining Support
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Sustaining Support often referred to as de support does not include new program updates new fixes new security alerts and new critical patch updates according to Oracle s support policy Click to get started My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts User Productivity Kit Version 3 5 and later UPK What Is The Difference Between Premier Support And Sustaining Support
3 x Oracle support levels Depending on the release date there are three different levels premier support extended support and sustaining support As any long time Oracle customer knows the cost of annual support steadily grows while the number of the support features and updates shrinks Sustaining Support the final and most expensive
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Oracle Lifetime Support Policy With Oracle Support you know up front and with certainty how long your Oracle products are supported The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages Premier Support Extended Support and Sustaining Support Sustaining Support Maximizes your investment protection by providing maintenance for as long as you use your Oracle software Features include access to Oracle online support tools upgrade rights pre existing fixes and assistance from technical support experts
Many organisations come to Spinnaker Support after choosing Oracle s Sustaining Support because they no longer receive the full value they require The cons of Sustaining Support outweigh the pros and we ve outlined these in this five minute video With Oracle Support you know up front and with certainty how long your Oracle products are supported The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages Premier Support Extended Support and Sustaining Support It delivers maximum value by providing you with rights to major product releases so
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What Is Oracle Sustaining Support - 3 x Oracle support levels Depending on the release date there are three different levels premier support extended support and sustaining support