What Is Oracle Platinum Support 1 Run a Certified Platinum Configuration of a qualifying Oracle Engineered System 2 Install the Oracle Advanced Support Gateway software to enable remote monitoring restoration and patching services 3 Agree to let Oracle deploy patches to covered systems on their behalf up to four times per year
Oracle Premier Support Mitigate risk reduce costs and protect your on premises Oracle applications database software and systems with Oracle Premier Support Access support specific tools and resources and gain insight into best practices to help optimize your Oracle products and services Take advantage of Oracle s expertise and knowledge The Oracle Support Portal is another great place to get answers to your nontechnical questions about account administration training best practices or other questions you may have regarding your Oracle Platinum Level Support Services Create a service request and the Oracle SaaS Support Services team will quickly answer your questions Community
What Is Oracle Platinum Support
What Is Oracle Platinum Support
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The added benefits of Platinum Services 24 7 Oracle remote fault monitoring Enabled through our two way monitoring gateway that is backed by our patented technology Oracle s remote fault monitoring helps improve both security and reliability compared to traditional remote connections Industry leading response and restore times March 11 2019 A few weeks back Mark Hurd made an announcement to all Oracle Software as a Service SaaS customers regarding platinum support Oracle SaaS applications customers will be able to take advantage of the new SaaS Support Services at no extra cost The comprehensive base support package features 24 7 rapid response technical
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations of Oracle Engineered Systems Customers can access this enhanced support for eligible systems under their existing support agreement at no additional cost My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services For more information about Oracle NYSE ORCL visit oracle
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My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle Platinum Services Version N A to N A Oracle Platinum Services Quick Reference Guide Platinum Customers should follow the steps outlined in Logging an Engineered System Hardware Service Request Platinum or non Platinum using a Serial Number Doc ID 2751868 1 when creating a Platinum Service Request My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers
Oracle Premier Support Trusted Secure Comprehensive Follow RSS Facebook Twitter LinkedIn Youtube Instagram Platinum Services Critical Patch Update for January 2021 available now Leslie McNeill 1 minute read Oracle Platinum Services Continued Evolution of Enhanced Support Leslie McNeill 2 minute read Oracle Platinum Services Support Policies May 5 2023 Page 5 of 11 e Certified Platinum Configuration information f Overall service status or g Service request change management status and patch management status Oracle will provide you with a password to access your Portal Access to the Portal is subject to the My Oracle
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What Is Oracle Platinum Support - Solution My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services For more information about Oracle NYSE ORCL visit oracle