What Is A Remote Customer Service Rep In consumer sales focused companies customer service reps provide phone based support to customers to help resolve product issues answer account and billing questions and in some cases make new sales In services focused companies whose sales are business to business in nature a CSR will usually solve specific product quality or
Being a remote customer service agent versus dealing with customers in person adds another layer to the mix when you re interacting via the computer or over the phone The job duties of a remote customer service agent can vary depending on the employer What s more the work schedules at many companies hiring for remote customer service A remote customer service representative also known as a virtual representative represents a company s customer support service Customers who have questions or concerns about the company s products or services can contact them via phone email or other means of communication
What Is A Remote Customer Service Rep
What Is A Remote Customer Service Rep
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Learn about what a remote job in customer service is and why you might pursue one and explore a list of 8 remote customer service jobs with duties and salary 296 Remote Customer Service Representative jobs available on Indeed Apply to Customer Success Manager Customer Service Representative Engagement Specialist and more
Remote customer service representatives can engage in real time text based conversations with customers providing immediate assistance and information This can be done from a remote location using secure chat platforms As a remote customer service agent your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options You may assist them with setting up a device or troubleshooting technical issues
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Customer service representatives are in high demand The question is whether the flexibility these jobs offer is worth the pay which can be fairly low Customer service representatives CSR are the face of any organization These are the resources that are client facing and are the first line of defense while interacting with the customers about their complaints issues setting appointments executing orders confirming shipping and the list goes on A CSR needs to have a number of skills
A remote customer service rep proactively reaches out to current and prospective customers with new offers preemptive solutions product news and more However rather than working in office they work from home or another remote location Remote customer service is an advanced solution for businesses that don t have the time or capacity to provide the levels of customer support and responsiveness they would like to Learn more about what remote customer service representatives do
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What Is A Remote Customer Service Rep - Find out who s hiring for the best remote customer service jobs how much they pay and the best platforms for finding remote work