What Does A Customer Service Associate Do At Walmart Customer Service and Call Center Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better That s where you come in We need friendly helpful associates in our Customer Service and Call Centers You ll answer questions provide up to date information and address concerns all with the utmost sense
A Customer Service Associate or Customer Retention Associate is responsible for helping customers with questions or concerns regarding company products and services Their duties include communicating with customers in person over the phone or via email filling out forms after each interaction to determine frequent customer feedback or Walmart customer service associates are the company s front line of assets who work daily with customers to answer questions and address any concerns they may have They are responsible for answering the phone and processing returns and exchanges and they may occasionally have to ring up purchases Customer service associates must interact
What Does A Customer Service Associate Do At Walmart
What Does A Customer Service Associate Do At Walmart
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A Customer Service Associate can expect to earn an average salary of 35 000 USD per year This figure can fluctuate based on factors such as experience specific industry and the geographical location of the job Some companies may also offer additional benefits like performance bonuses or sales commissions Typically a customer service associate will need to obtain their high school diploma or GED While not usually required many companies prefer candidates with an associate s or bachelor s degree To be a successful candidate consider obtaining prior experience in a related role This could be in a retail role a restaurant or a similar
Some customer service associates process customer payments helping them purchase products and services using cash credit cards or other payment methods This can involve standing at a cash register scanning items keying in correct product codes and issuing discounts or rewards points Other associates might assist with online checkout Customer service Associate s may be expected to use customer relationship management CRM software to monitor customer interactions and data to create automated marketing and customer support communications and to organize vendor relationships They will also need to participate in regular training activities to stay current with industry
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Strong written and verbal communication and customer service skills Ability to handle a variety of customer needs and provide solutions accordingly Comfortable multitasking and learning different customer service management applications Active listening skills and the ability to remain patient and calm under pressure You may also contact our customer service team at 1 800 925 6278 1 800 WALMART For Sam s Club support please visit the SamsClub Help Center Media and Journalists For Walmart associates with questions about benefits and health and wellness visit One Walmart f2f2f2 About News Purpose Investors Suppliers Careers Ask
Customer Service Associate Responsibilities Attending training sessions to grow knowledge of products and to develop customer service skills Resolving phone walk in mail fax and email customer inquiries Processing and logging incoming calls into the CRM system Identifying customer needs The app originally developed by our colleagues at Sam s Club was designed as an additional way to help associates find the answers they need to do their jobs more effectively and better serve customers With Ask Sam associates can speak or type questions and access helpful features including Store Maps Price Look up
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What Does A Customer Service Associate Do At Walmart - Some customer service associates process customer payments helping them purchase products and services using cash credit cards or other payment methods This can involve standing at a cash register scanning items keying in correct product codes and issuing discounts or rewards points Other associates might assist with online checkout