Senior Customer Service Representative Job Description

Senior Customer Service Representative Job Description Published Feb 20 2024 The Senior Customer Service Representative stands as a seasoned guide within the customer service landscape ensuring a seamless and positive experience for customers through expert handling of inquiries concerns and requests This role involves a deeper level of engagement with both the customer base and internal

The Senior customer service Representative would be required to interact with customers about products Resolve a wide range of customer s issues educate them on process and company policy A senior customer service Representative would work with the supervisor and other team members as instructed In consumer sales focused companies customer service reps provide phone based support to customers to help resolve product issues answer account and billing questions and in some cases make new sales In services focused companies whose sales are business to business in nature a CSR will usually solve specific product quality or

Senior Customer Service Representative Job Description

Senior Customer Service Representative Job Description
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Customer Service Representative BCVS Group Texas From 27 40 an hour Contract 40 hours per week Monday to Friday 1 Easily apply Must have experience in providing customer service between patient and facility It typically takes 2 4 years to become a senior customer service representative Year 1 2 Gain initial work experience starting from less than a month to 1 2 years This includes duties such as answering customer inquiries providing product service information resolving customer complaints and handling returns

Senior Customer Service Representative job description example 1 Sonoco senior customer service representative job description Working within the CSR account team you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements A senior customer service representative specializes in communicating with clients and providing them with the needed assistance Aside from responding to calls and inquiries a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation updating the database and maintaining correspondence

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Job Responsibilities for Customer Service Retention Representative Senior Addresses complaints with the goal of increasing satisfaction and securing renewals or saves Offers discounts or special deals as needed and within pre established limits This Customer Service Representative job description template is optimized for posting to online job boards or careers pages Modify this customer service job description with the key duties and responsibilities for your CSR role Similar job titles include Customer Service Associate Member Service Representative Customer Support Professional Customer Support Representative and Contact

The starting rate for a Customer Service Team member is 17 00 hr 35 000 per year We also offer insurance benefits incentive compensation and a 401k This is a great example of a job brief Helps prepare customer service reports by collecting and analyzing customer information Upsells customers with information about other products and services when appropriate Contributes to team effort by accomplishing related tasks as needed Work Hours and Benefits Use this section of your customer service representative job description to

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Senior Customer Service Representative Job Description - Senior Manager LTC Claims Customer Service Genworth Richmond VA 80 000 158 100 a year Acquire maintain and enhance required product and technical knowledge required to provide World Class Service to all customers he she interacts with both