Salesforce Enable Case Duration Age In Business Hours To track the time spent by an agent on a case taking into consideration the business hours you will need to request the enablement of Enable Case Duration Age in Business Hours This will give you a field called Business Hours Age that can only be included in your reports Note The Business Hours Age field will not be available in
How Business Hours Age is calculated number of business hours case has been open 24 hours in a day number of days case has been open For example Case opened 7 14 2016 at 2 00 pm Case closed 8 4 2016 at 2 00 pm Case business hours Monday Friday 8am 5pm 9 hours per day The Business Hours Age field is a reporting field that is not editable at the record level and cannot be used as a filter or bucket field in a report The regular Age field will still be visible in Case object reports even after enabling the feature Enable Case Duration Age in Business Hours Anna palautetta jotta voimme kehitty
Salesforce Enable Case Duration Age In Business Hours
Salesforce Enable Case Duration Age In Business Hours
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To track the time spent by an agent on a case taking into consideration the business hours you will need to request the enablement of Enable Case Duration Age in Business Hours How to request the activation of this feature Have a system administrator create a Support Case with the Feature Activations Limits Team Our Support Team will review the Case
Converts this from business days into whole business hours Leave it off for business days including the fractional portion Closing thoughts This formula counts business holidays as working days I can live with that Probably an hour off when our timespan overlaps a daylight savings time shift I can live with that 0 I need to create a formula field s to show case age as below Expected outcome Case Age before Case Closure Case Creation Date and Time Current Date and Time 4 hours Case Age after Case Closure Case Creation Date and Time Case Status updated to Closed at 24 hours Case Age after Case Re Opening Case Creation Date and
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Case Age and Status Changes in Business Hours Many a times organizations need to know exactly where cases sit in different statuses and after accounting for business hours There is no out of the box way of doing that today This does that very elegantly Enter the Case Age in Business Hours demo component It calculates in business hours how long your case has spent in each status This allows you to generate reports and dashboards and identify areas of concern The demo package essentially consists of the following three elements Case Status Change custom object and associated fields
The Business Hours Age field is a reporting field that is not editable at the record level and cannot be used as a filter or bucket field in a report The regular Age field will still be visible in Case object reports even after enabling the feature Enable Case Duration Age in Business Hours 22 janv 2020 18 09 Hi Gauthier The Business Hours Age field isn t a typical field like Case Number is The field is not visible in Setup Case Fields This field is similar to the non business day field Age on Case It is not available for me to select in the list of fields within the Analytics dataflow within the Extract Case node
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Salesforce Enable Case Duration Age In Business Hours - To track the time spent by an agent on a case taking into consideration the business hours you will need to request the enablement of Enable Case Duration Age in Business Hours