Does Citibank Have Good Customer Service Customer service is an actual joke You can t close your account online so you have to call and talk to someone who can barely speak English and wait on hold for 30 60 minutes Also no physical branches Do not use this bank Date of experience August 03 2024 Useful2
With roughly 200 million customer accounts worldwide Citi the retail banking subsidiary of Citigroup Inc is one of the world s largest global consumer banks Citibank or Citi for short Citi s customer service is available 24 7 over the phone which is more convenient than other banks Some financial institutions only offer customer support from 9 a m to 5 p m on weekdays and
Does Citibank Have Good Customer Service
Does Citibank Have Good Customer Service
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Featured Reviews Verified Sally San Diego CA If you want an excellent way to contact Citibank support with a real person fast response and an excellent support agent forget using their Citibank personal loans are a good option for people with good or excellent credit They offer competitive APRs at 11 49 Terrible customer service especially in the disputes section They approve vendors to have money deducted and keep you on hold for over 30 minutes then disconnect the call when called to resolve a dispute
Citibank received mixed customer satisfaction scores in J D Power s 2023 Retail Banking Satisfaction Study For example while Citi ranked above the region average in California and Florida it Citibank 4 50 5 Bottom Line Citibank has a good variety of banking products It offers some unusual perks like sign up bonuses to new customers The rates offered by Citibank are fairly high
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Last Updated Aug 9 2024 Our Citibank review gives the bank 4 2 out of 5 stars overall because while it has cut some fees the rates on its deposit accounts are generally low Written by Myriam Citibank Customer Service Customers can access their accounts through the Citi Mobile app CitiPhone banking or Citi text banking To speak with a live person you can visit a branch chat online
See if their offerings are good for you Services Offered Citibank offers the following Access Account This is for consumers who don t write checks Even though you get a checking account it doesn t come with paper checks You have several options to contact Citibank s customer service You can call 1 888 248 4226 chat online by However the rates earned on all three accounts are meager Chase has a larger network of bank branches with over 4 700 compared to Citibank which operates roughly 650 branches Citibank is the
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Does Citibank Have Good Customer Service - Citibank currently offers five different banking packages that incorporate both checking regular or interest and savings components The account packages are targeted to customers based on the combined average balance of a customer s linked Citi accounts whether check writing is desired and whether the customer wants to partake in Citi s ThankYou Rewards program