Customer Service Agent Job Description The job of a customer service agent also known as a customer service representative is to offer support to customers who have questions concerns problems or who want to purchase a product or service Some customer service agents work from home and communicate with clients on the phone by email through online chat programs or even on
When you advertise a customer service representative job you should include details about the position of your company Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you d like in your next hire A Customer Service Representative s primary duty is to support customers To fulfill this main responsibility they may perform the following tasks Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Customer Service Agent Job Description
Customer Service Agent Job Description
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The starting rate for a Customer Service Team member is 17 00 hr 35 000 per year We also offer insurance benefits incentive compensation and a 401k This is a great example of a job brief Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes
A Customer Service Agent can expect to earn an average salary of 37 907 USD per year However the actual earnings can differ based on factors such as the level of experience the specific industry in which they work and the geographical location of the job Customer Service Agent Job Description FAQs Job Description 4 5 204 votes for Customer Service Agent Customer service agent provides essential information to representatives regarding the status of backorders customer complaints accounts payable issues customer ordering activity and other customer service sales representative related issues
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Helps prepare customer service reports by collecting and analyzing customer information Upsells customers with information about other products and services when appropriate Contributes to team effort by accomplishing related tasks as needed Work Hours and Benefits Use this section of your customer service representative job description to Responsibilities for Customer Service Representative Respond to customer inquiries and requests via telephone email and chat in a timely fashion Document all inquires requests resolutions and follow up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
The most compelling customer service job descriptions are concise easy to read and realistic Customer service representative job description template This sample job post will introduce your organization s culture and values while helping potential candidates understand how they ll contribute from Day 1 This free Customer Service Agent job description sample template can help you attract an innovative and experienced Customer Service Agent to your company We make the hiring process one step easier by giving you a template to simply post to our site Make sure to add requirements benefits and perks specific to the role and your company
The 21 Top Customer Service Jobs Descriptions And Titles
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Customer Service Job Description Template
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Customer Service Agent Job Description - Customer Service Agent Job Responsibilities As a Customer Service Agent at our company you will Demonstrate the value of the brand and services at every customer interaction Respond to customers incoming calls and online enquiries providing exceptional customer service at every interaction Deliver on KPIs and targets relating to