Cisco Htom Description The Cisco High Touch Technical Support Service is a premium service It gives you priority access to a designated team of Cisco support engineers 24 hours a day seven days a week This team is exceptionally skilled at responding to the critical business needs of high profile organizations and is available only through Cisco
Cisco Responsibilities Cisco s Technical Services Advantage service consist of the provision of Services described below where available which Cisco shall provide for the Customer s Network during Normal Business Hours unless stated otherwise Services provided by Cisco are remotely delivered unless otherwise noted The Cisco High Touch Technical Support Service is a 24x7 Service that provides access to a team of network specialists who can expedite issue resolution and increase the availability of your mission critical business infrastructure These engineers assess the issue on your business define a solution that limits network disruption and assist
Cisco Htom Description
Cisco Htom Description
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Mateusz Pawlik German Cell Team Incident Manager for Cisco With HTOM Training Estarta
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This Cisco Focused Technical Support Service is intended to supplement a current support agreement for Cisco products and is only available where all Product s in Customer s Network are supported through a minimum of core services such as Cisco SMARTnet SP Base and Software Application Services as applicable The estimated total pay range for a High Touch Operations Manager at Cisco is 123K 165K per year which includes base salary and additional pay The average High Touch Operations Manager base salary at Cisco is 127K per year The average additional pay is 15K per year which could include cash bonus stock commission profit sharing or tips
Cisco Sep 2019 Present 4 years 10 months Raleigh Durham North Carolina Area Responsibilities Primary point of escalation for service provider customers including mobile communications Cisco Meraki simplifies technology so the world can simply work We are seeking a High Touch Operations Manager HTOM to join a Cisco Customer Experience CX Team for our most strategic and impactful customers in support of their transformation agendas We are Cisco s Face to the Customer working in a fast paced high impact environment as
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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis The holder of this credential understands the fundamentals of High Touch Operations Manager role requirements has the essential knowledge and skills to successfully perform in their role and to lead Cisco into the future of Customer Success The course takes approximately 12 5 hours Type Learning Level Foundational Time Hours Cost Free
High Touch Operations Manager HTOM at Cisco Experienced IT manager that previously held Top Secret security clearance Trained in leading diverse teams to accomplish all aspects of IT projects Cisco High Touch Expert Care is part of Customer Experience The ideal HTOM should have a passion and history of striving to provide the absolute highest level of customer support You should have strong critical thinking and decision making skills ability to perform as well as very strong systems tools aptitude and ability to develop or
Jeffrey T Heronimus High Touch Operations Manager HTOM Cisco LinkedIn
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Cisco Htom Description - 1222364 High Touch Operations Manager HTOM Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally